Category Archives: Travel

How British Airways broke this camel’s back

Posted on May 21, 2012 by

I’m not sure why but the straw has broken the camel’s back. I am currently crammed into a centre economy seat. To the left is a passenger with no concept of personal space and a serious case of halitosis. To … Continue reading →

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How traveling by rail has become a disgrace to our nation

Posted on January 10, 2012 by

I’m sat here in the misery of a First Great Western train carriage. We’re packed into a 35 year old train and I’ve got the armpit from a sweaty teenager in my face. It’s delayed, and everyone is clearly miserable. … Continue reading →

Posted in Travel | Tagged , , , , , , | 11 Comments

Why the services industry is in turmoil, and British Airways are screwed

Posted on December 27, 2011 by

I was sat on the sofa this morning, trying to think of a truly amazing customer experience that I have had in 2011. And if I’m being honest, I’m not sure I’ve had one. I’ve lots of OK experiences. A … Continue reading →

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